We are committed to offering our Customers the finest cosmetic products available. If you feel the products you received do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase less the cost of shipping.
Due to changes in our operations resulting from the impact of COVID-19, we are extending the online return period for purchases made at baolaboratory.com to 30 days. Purchases at baolaboratory.com may be returned within 30 days of purchase by contacting [email protected] Products must be returned in new or gently used condition. We will provide a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are the customer’s responsibility.
When your baolaboratory.com order arrives, please inspect the package for any damage. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged, please contact us immediately at [email protected] Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged product for inspection. If, after having examined the product, we confirm that it is damaged, we will provide you instructions for returning the damaged product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.
Gifting & personal messages
If your online order is intended for gifting, please select “This is a gift for someone special” after you have chosen your delivery option in the checkout. Here, you will also have the option to add a personal gift message.
Gift orders will include a gift receipt that does not contain any payment information.