Frequently Asked Questions
To cancel or modify your order, please contact us at firstname.lastname@example.org
Please include your order number and details regarding why you’d like to cancel or how you’d like to modify your order. A member of our customer service team will be in touch to help you complete your request!
If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item, BAO will then give a full refund. As per International return, customers are responsible for returning shipping fee. Please email us at email@example.com to get more information regarding the International return.
Please allow 1-2 weeks for your return to be processed.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
BAO Laboratory products do not contain any flavors and fragrances, and all products are the smell of the product ingredients themselves.
- The color of astaxanthin is the natural raw material color, without any pigment, it will temporarily turn the skin keratin yellow, but after a whole night of absorption, the yellow color will disappear the next morning, and the skin will become brighter and more lustrous.
- Astaxanthin is extracted from Haematococcus pluvialis in supercritical high concentration and contains rosehip oil. All smells are the taste of the ingredients themselves, without any flavors, fragrances or industrial chemicals, and can be used with confidence within the validity period
BAO Laboratory products do not contain chemical ingredients such as flavors, pigments, preservatives, and only retain effective skincare ingredients. Under normal circumstances, there will be no allergic reactions. If your skin is intolerant to certain skin care ingredients, please stop using it.
- DEMETER Essential Oil has all the positive skincare benefits of Retinol without the side effects of Retinol on the skin. It stimulates collagen production, maintains skin strength and integrity, and reduces fine lines and wrinkles. It also significantly reduces UV-induced skin damage, such as hyperpigmentation. It has no photosensitivity, so it can be used during the day. It also does not cause skin tingling, peeling, redness, etc.
- Five effects of Demeter Oil: brightening, antioxidant, anti-inflammatory, antibacterial, anti-aging
- Eye Oil can help relieve eye fatigue, moisturize the skin around the eyes, reduce pigmentation, lighten dark circles, and eliminate dryness around the eyes.
- Eye gel can help tighten eye bags and tighten the skin around the eyes. Peptide ingredients can help reduce the appearance of fine lines and wrinkles around the eyes.