fbpx

frequently asked questions

ORDERING AND BILLING

Yes, we accept international orders and we providing international shipping service.

Log in, then go to the “My Account” section (located on the right frame). You will see all your BAOLABORATORY.COM orders along with their status and tracking numbers from “My orders”.

To cancel or modify your order, please contact us at info@baolaboratory.com

Please include your order number and details regarding why you’d like to cancel or how you’d like to modify your order. A member of our customer service team will be in touch to help you complete your request!

RETURNS AND EXCHANGES

If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item, BAO will then give a full refund. As per International return, customers are responsible for returning shipping fee. Please email us at info@baolaboratory to get more information regarding the International return.

Please allow 1-2 weeks for your return to be processed.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

PRODUCTS AND INGREDIENTS

Whether VC is milky white or light yellow, it does not affect the use effect. But if it turns orange, it means the product has oxidized, please don’t use it again.

Once opened each bottle, please use it within 6 weeks. Please put the unopened bottle of VC essence in the refrigerator.

BAOLABORATORY products do not contain any flavors and fragrances, and all products are the smell of the product ingredients themselves.

It is recommended to use it at night because VC has strong activity and is an unstable component, which is easily deactivated and decomposed by ultraviolet light, UV VB light, water, and air oxidation. So it’s easier for us to use it at night. You can also use it during the day, but please apply sunscreen during the day.

  • The color of astaxanthin is the natural raw material color, without any pigment, it will temporarily turn the skin keratin yellow, but after a whole night of absorption, the yellow color will disappear the next morning, and the skin will become brighter and more lustrous.

 

  • Astaxanthin is extracted from Haematococcus pluvialis in supercritical high concentration and contains rosehip oil. All smells are the taste of the ingredients themselves, without any flavors, fragrances or industrial chemicals, and can be used with confidence within the validity period

The dosage of the product can be absorbed according to the condition of the skin on the day or the way of use. The general recommended dosage is 3-4 drops . Take 5-6 drops when you would like to apply it as a facial mask.

BAOLABORATORY products do not contain chemical ingredients such as flavors, pigments, preservatives, and only retain effective skincare ingredients. Under normal circumstances, there will be no allergic reactions. If your skin is intolerant to certain skin care ingredients, please stop using it.

When the skin is dry and dehydrated, the use of a high concentration of PROB5HA Serum will cause a slight tingling sensation, which is normal and not an allergic reaction. Before use, you can use products to moisturize the skin, and then use PROB5HA Full Spec Quenching Serum to help lock in moisture and reduce tingling. After one to two weeks of consistent use, the tingling sensation will disappear.

Dionysus/Ginseng → VC → Facial Oil→ PROB5HA serum

When you are experiencing severe skin allergies, please suspend the use of any product and consult a dermatologist, and wait until the allergy symptoms disappear before using the product. Midnight Oil, Lotus Oil and PROB5HA Serum can relieve mild allergy symptoms.

Use PROB5HA Full Spec Quenching Serum for maintenance and repair.

  • DEMETER Essential Oil has all the positive skincare benefits of Retinol without the side effects of Retinol on the skin. It stimulates collagen production, maintains skin strength and integrity, and reduces fine lines and wrinkles. It also significantly reduces UV-induced skin damage, such as hyperpigmentation. It has no photosensitivity, so it can be used during the day. It also does not cause skin tingling, peeling, redness, etc.

 

  • Five effects of Demeter Oil: brightening, antioxidant, anti-inflammatory, antibacterial, anti-aging
  • Eye Oil can help relieve eye fatigue, moisturize the skin around the eyes, reduce pigmentation, lighten dark circles, and eliminate dryness around the eyes.

 

  • Eye gel can help tighten eye bags and tighten the skin around the eyes. Peptide ingredients can help reduce the appearance of fine lines and wrinkles around the eyes.

Apply Persephone eye oil + Ginseng/ Dionysus, it can be used as an eye massage oil. It can be massaged and absorbed with the help of beauty equipment. It can improve the blood circulation of the skin around the eyes, to relieve eye fatigue, so as to reduce dark circles and prevent the occurrence of dark circles.

ENDYMION’S LUMINOUS C , DIONYSUS ELIXIR TONING SERUM , GINSENG ROOT FERMENT ELIXIR , MIDNIGHT MIRAGE ANTIOXIDATION FACIAL OIL , PERSEPHONE EYE SERUM OIL , INTUITION EYE SERUM.

Except for DEMETER REGENERATING HALO SERUM, which is recommended for postpartum use, others are all safe for pregnant women.

Dionysus and Ginseng Serum are both extracted from yeast, Ginseng Serum is extracted from ginseng yeast, and Dionysus Serum is extracted from rice yeast. Dionysus Serum is more suitable for mixed and oily skin. It can control oily skin, metabolize aging keratin, brighten skin tone, and help skin achieve a state of water-oil balance. Ginseng Serum is suitable for all skin types, especially dry skin. It helps metabolism, brightens skin tone, hydrates and moisturizes, and reduces dry lines.

OTHER

BAO does not test our products on animals. We are deeply committed to the elimination of animal testing.