Return Policy

What is our return and refund policy?


If you don’t enjoy your order from BAO Laboratory, please let us know at so that we can help you return it within 14 days of receipt.

A notice for you that you may refuse the package at the door. As long as the package remains unopened, Canada Post should not charge to return the package to us. If your package was already delivered, you may take the unopened item with all its original labels to any post office and say that you want it returned to the sender, free of charge. If the box has been opened and/or repackaged, you will need to pay return shipping. Please note we would not reimburse these shipping fees in that event.


As per International return, customers are responsible for returning shipping fee. Please email us at to get more information regarding the International return.


Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.


We don’t offer exchanges, unless an item is damaged. Please contact us for more information.


If you receive a damaged item, please contact our customer service team at to request a replacement for products or a refund.

Shipping Policy

What is our shipping policy?

Enjoy FREE Shipping on Canadian orders of CAD$99+, on US orders of USD$99+, and FREE Shipping on International orders of USD$149+.

Thank you for visiting and shopping at BAO Laboratory. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time:

All orders are processed within 2-3 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping rates & delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Country (Region)Estimated delivery time Order AmountShipment cost
Canada 2-5 business days $ 0 ~ 120 Real-Time
$ 120 ~ Free
America5-10 business days $ 0 ~ $ 149 Real-Time
$ 149 ~ Free
Other Countries 7-15 business days* $ 0 ~ $ 149 Real-Time
$ 149 ~ Free
  • Mainland China, expected delivery time may last 4 -6 weeks.
  • Customers may experience some delays during COVID–19.
  • Currency shows in CAD.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).